1. How does your toll-free TeleConference service work? LiveOffice provides an on-demand toll-free TeleConference service to host TeleConferences anytime, anywhere—no reservations are required.
Once you open your account, you'll receive a toll-free (1-800) dial-in number, a six-digit TeleConference bridge code for participants to
join your TeleConferences and a security PIN code for yourself (the host). Hosting a toll-free TeleConference is as easy as dialing the telephone.
2. How are toll-free TeleConference minutes counted? Toll-free TeleConference minutes are calculated by minute, per user. Example: Five participants on a TeleConference for five minutes equals 25 minutes.
3. Is there a limit to how many toll-free TeleConferences I can host? No, you can host an unlimited number of toll-free TeleConferences. If you require more access codes to support multiple toll-free TeleConferences
concurrently, LiveOffice will create them by request at no additional cost.
Request Additional Toll-free TeleConference Codes
4. How many guests can attend a single toll-free TeleConference? Currently there's a maximum capacity of 250 people per TeleConference. Only 50 participants have speaking rights at any given time during a
toll-free TeleConference. To allow additional toll-free TeleConference participants to speak, use the Mute/Unmute feature.
6. Are contracts or minimum commitments required? No, you pay only for the minutes you use with our pay-per-use plan. If you select one of our volume-discount plans for lower per minute
rates, you are billed on a 30-day recurring monthly cycle beginning the day your account is opened. You can cancel anytime by sending an
email to LiveOffice.
7. Can international callers participate in my toll-free TeleConference? Yes, in addition to providing toll-free access to residents of the 50 United States, Canada and Puerto Rico, LiveOffice TeleConferencing also provides
you with an international toll number, allowing international callers to dial in and join your TeleConferences.
8. Is this an "Internet phone call?" No, LiveOffice TeleConferencing requires only a telephone for participants to join your toll-free TeleConferences.
9. Can I record my toll-free TeleConference and listen to it later? Yes, you can start recording anytime during your toll-free TeleConference by pressing (5) then (*) on your telephone keypad. The recording
is saved in an MP3 file for downloading, podcasting and audio streaming.
10. How are you able to offer such low prices? LiveOffice prides itself on making conferencing solutions available to all businesses, big or small, at fair market rates. We also provide
superior web and video conferencing that saves our customers 60 percent or more than our competitors' rate plans.
11. How am I billed? If you select our Pay-per-use Plan, your credit card is billed a one-time $5.00 validation fee and then only for the minutes you use.
If you select one of our volume-discount plans for lower per-minute rates, you are billed on a 30-day recurring monthly cycle beginning the day you open
your account. Detailed reports and your payment history are archived on our website,
http://teleconference.liveoffice.com, so you can review your account activity anytime.
12. What is the one-time $5.00 validation fee for (charged only with pay-per-use accounts)? Our one-time validation fee is required to process your order and ensure your credit card and billing information are valid. This fee
applies only to new toll-free TeleConferencing Pay-per-use accounts. There are no other service fees or minimums required.
13. How do I update my credit card information? To update your credit card information, please contact us at 800.251.3863 and ask for our billing department.
13. Where is my toll-free TeleConference account email confirmation? Your email confirmation is sent within five minutes of signing up for an account. If it hasn't arrived after a few minutes, check your
junk mail folder – the word "free" in the text may cause it to reroute there. If you still can't find it, please call our TeleConferencing team at
(800) 251-3863, we'll gladly resend it.
14. I can't log in. What's wrong? Please make sure you are signing in with the correct username and password. Your username is usually the email address you used to signup
for the account. If you are unsure of your password, please submit the
Forgot your password?
form to have it emailed to you.
15. Where is my toll-free TeleConference account email confirmation? Your email confirmation is sent instantly, but it does contain the word FREE, which may cause it to automatically reroute into your junk
mail folder. If you signed up for an account and did not receive your email confirmation (after checking your junk mail folder), please
go to Forgot Your Password? on the LiveOffice TeleConferencing website and submit your email address. We will send you a new
confirmation email with your TeleConference codes and dial-in instructions.
16. What is included with LiveOffice’s toll-free TeleConferencing service? In addition to toll-free conference calling anytime, anywhere,* LiveOffice TeleConferencing also offers free recordings of your conference calls; an online
Web Manager
to manage your calls via the Internet; detailed call reports, so you can review information about your past calls;
and a comprehensive payment history, which allows you to retrieve past or present billing receipts. All of these features are complimentary with the
service plan of your choice.
*
Toll-free applies to callers dialing from within the 50 United States, Canada and Puerto Rico. An
international dial-in number (regular toll call) is available for callers dialing in from outside these regions. International long-distance rates are
determined by each caller's local telephone service provider.
17. Are you going to sell my email information? No, we will not sell or distribute your personal information to any third party. LiveOffice may send you an
occasional email with information about our website, new service offerings and changes or updates on our network. Please see our
Terms of Service for more details.
Frequently Asked Questions